Refunds/Cancellations

Refund policy

DEBIPAKKHO products go under severe quality checks in three different stages before they reach you.

The first checks are done at manufacturers’ site. The second analysis takes place when the products

arrive at storage site. They undergo a quality check for the third time before delivery. Therefore,

chances of a damaged or a defective product reaching you is almost nonexistent. Debipakkho

however offers an Exchange policy under the following circumstances:

1. You have received a wrong product.
2. You have found a defect in the received product.  

Please note you have 2 days from the date of receiving the product to generate an Exchange or Return request for the product.

Please read every term carefully before you agree to Terms and Conditions.

Exchange Policy

Please write a mail to debipakkho15@gmail,com to specify why you want to Exchange the product.

You need to attach pictures of the product along with the opening video while you explain the issue

you faced with your received product. The pictures should be clear enough to depict the issue(s).

Debipakkho keeps a picture of the original entire product on the time of its delivery. Debipakkho

Team will match the original product picture with the ones you will share over mail.

 If we approve your Exchange request over mail, courier the product through a registered courier agency only

to our below mentioned address.

DEBIPAKKHO

50 no rail gate, opoesite shiv kali temple, chakdaha nadia, pin : 741222

Once we receive the product, it will be analyzed for defects (if any) to match the damage description and the pictures shared by you.

The product returned should be in its original condition (as you received it), unused, stain and odor free, should have original

tags/labels in place and folds intact and returned along with the box if any was given at the time of delivery, the product shall then

only be considered for Exchange, else it will be returned again to the buyer and in such cases Debipakkho will deduct the shipping

cost from the price of the product.

You will receive a mail from us informing if the product is eligible for Exchange. 

Cancellation Policy

Any purchase can be cancelled within 24 hours from the purchase time. In order to cancel a purchase, the buyer needs to send a mail to debipakkho15@gmail